Conversational AI Summit

Description

Customer service is the initial interface between businesses and customers seeking a solution or assistance. During the pandemic, this interaction increased and thus resulted in the acceleration of digital solutions across industries, as customers were looking forward to more smart experiences. To help modernise customer service, organisations are increasingly investing in the latest technologies to optimise their customer experience and enhance operational efficiency. These technologies range but are not limited to AI/ML, automation, virtual assistants, messaging services, RPA, bots, and more...