ICMI Contact Center Expo 2021

Sep 07 - 10, 2021

Description

Be there as more than 1,000 contact center industry professionals move forward together—as an industry collective—to tackle the challenges and opportunities for 2021 and beyond that will enable positive growth and change in our industry and beyond. Recharge, refocus and reinvent yourself and your organization at the International Customer Management Institute’s (ICMI) Contact Center Expo...

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Speakers (53)

Name Title Company

Amy Smith

Senior Director, Client Success

Challenger

Milan Batinich

Talent Optimization Expert

A.W. Companies

Mark Brody

CEO/President

Brohawk Solutions

Lea Brovedani

President

Lea Brovedani

Nate Brown

Enterprise Architect

Propel

David Burgoyne

Senior SCO West Manager

Amica Mutual Insurance

Cary Cusumano

Customer Experience Designer

Verizon

Brad Cleveland

Senior Advisor

ICMI

Jenny Dempsey

Customer Experience Manager

FruitStand

Glynis Devine

Currency-Driven Performance Expert